Frequently Asked Questions

No we aren’t a charity and no our services aren’t free.

That’s absolutely fine to come in just for a refreshment, you don’t have to craft to enjoy just a brew.

No you can’t, they are for paying customers only and there are plenty of benches around the town.

If it has come from another studio that we can verify the source of the pottery with then yes we will just charge a studio fee, albeit we would like to encourage you to buy from us. If you have purchased from anywhere else then no you can’t as there is a risk of issues during firing we can’t afford to take.

If you are unable to attend the workshop you are booked onto then unfortunately we are unable to transfer you onto another workshop. This is stated in the policies when you book as spaces are limited and it impacts on us as a small business and external tutors coming in especially to teach.

We only contact you if there are significant delays to your pottery being ready or if your pottery has been with us for several months. We always say when handing you a white slip receipt that your pottery will be ready 10-12 days after you have painted it, we don't contact you to say it is ready.

The white slip you are given has a collection number on it (top right hand corner) which helps us find your pottery quickly.

As much as we like to support other crafters/artists we just don’t have the shelf space to accommodate your items to display. We will look to host events where you could potentially showcase your work, but this is when we schedule the events and charges will apply to display.

No all children attending need to be accompanied by an adult. Only if children are old enough to be left alone at home and providing they are happy to be left and we have a contact number for an adult will we allow children in unaccompanied.

In term time we are open Wednesday to Friday 10-3pm and Saturday 10-5pm

In the holidays we are open Monday to Saturday 10-5pm (October half term varies as some schools are open 2 weeks and these opening hours will only apply to the 2nd week.

Unless stated otherwise we need to close on time or as close to it as we have childcare to manage, so any delays in closing impacts on cleaning / tidying the studio before we collect our son.